Shire Patient Services Manager in Vienna, Austria


The Patient Service Manager leads and drives excellence in patient support programmes across all business units, working together with all relevant local functions and global/international teams. Responsible for development and successful execution of local solutions, with guidance from global/international teams. Reports to the Country General Manager Austria with dotted-line to the Head of Patient Services I DACH


  • Assess and monitor impact and execution of current patient service offerings, including feedback from service users and stakeholders such as HCPs, Nurses, patient organisations and payers.

  • Develop and implement best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders. Assess and monitor local legal and regulatory environment relevant to patient support programs. Work with Compliance, Legal, Regulatory to adhere to obligations.

  • Manage third party patient support providers, ensure quality delivery and manage budget.

  • Create and deliver a plan to expand patient support programmes to cover maximum patients. Develop and track other KPIs associated with patient support.

  • Develop relationships with leading nurses in relevant therapeutic areas. Organise training regarding our disease areas and services.

  • Share best-practices with local and international team.


  • Medical diploma (nurse, clinical officer, doctor) is preferred, alternatively degree-qualified, preferably in a scientific discipline

  • Experience in pharmaceutical industry (>3 yrs) is required, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients

  • Experience with the design and implementation of patient support programs is preferred

  • Strong understanding of the patient support environment

  • Proven project management experience

  • Excellence command of written and spoken German and English is required

  • Experience in patient organisations is as asset

  • Patient-centric and service oriented mindset with enthusiasm and drive to succeed

  • Ability to work independently and to drive multiple projects simultaneously and to deliver results

  • A team player with excellent interpersonal skills and proven capability to influence and drive change agendas without formal authority

  • Business acumen and budgeting skills

  • Excellent communicator with strong written and verbal presentation skills

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.