Western Union Senior Client Account Manager in Vienna, Austria

Job Title: Senior Client Account Manager

Requisition #: 1703899

Senior Client Account Manager – Vienna

Would you like to work for a global fintech company that is recognized as an industry leader?

Western Union connects people and businesses around the globe by providing fast, reliable and convenient ways to move money. Our 162-year history and 520,000 Western Union Agent locations in more than 200 countries and territories strengthen our commitment to offering our services in every corner of the globe.

Currently we are looking for a new team member to join our team in Vienna as a Client Account Manager!

Sounds interesting?Here are some specifics:

Responsibility for relationship with highly reputable agents (partners providing our services to final customers) in the banking and retail sector

Counselling of customers to manage the international environment and multiple stakeholders behind the Western Union infrastructure to ensure a flawless offering of our service and the development of our network and products

Negotiating and rolling out of complex IT and compliance projects, new products and channels in alignment with the agents, in accordance with the corporate strategy, ensuring the involvement of key stakeholders within the organisation from various departments

Development of the existing business and utilizing marketing knowledge and analysis to back up these efforts

Signing and enrolling new agents in the Western Union network in Austria to grow our network

Negotiating and renewing existing contracts to improved terms for Western Union

Reporting and regular presentations externally to the customer and internally to senior management

Planning and controlling, management of quality of your accounts

Developing insight on segment, market and competitor activity in the region

Responsibility for all KPIs in the Austrian market

Close interaction with Marketing, IT, Operations, Finance, Legal and Compliance

What you will needto succeed:

Ability to communicate effectively with all levels through your customers organization and our international and interdisciplinary team

Trustworthy and reliable personality that easily creates bonds with our partners

Strong service orientation, hands-on mentality and willingness to solve operational problems

Proven track sales records & experience with selling products or services to IT, insurance, banking or telecommunication Key Accounts, ideally with an existing portfolio/network of contacts

Logical approach to planning process as well as attention to detail and follow through

Experience in working with and managing relationships with Agents

Strong presentation skills

Ability and flexibility in working on complex tasks in an international organisation

What will make youstand out:

Financial industry knowledge

Very strong negotiation and self-management skills

Fluency in German and English

What’s in it foryou:

Eligibility for bonus and performance incentive programs

Participation in our global employee recognition programs

Significant opportunity for professional growth within one of the most successful, multicultural, global and dynamic organizations in the world

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sounds like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at careers@westernunion.com .