Sandvik, Inc. Customer Service Order Desk (f/m) in Austria

Customer Service Order Desk (f/m)

Job overview

  • Deadline:

30 Sep

  • Country:


  • Location:


  • Job-ID:


  • Job category:

Product Service

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Sandvik Mining and Construction Materials Handling GmbH & Co KG in Leoben is looking for an employee for our

Customer Services & Spare Parts Engineer (f/m)

The Customer Service Order Desk supports the customer relationship th of the Material Handling System for its entire lifecycle. The owner of the position will help the customer to receive superior operational availability and longevity of the machine through parts supply. The position also gains immediate access and maintains direct contact with the customer for the execution of spare & wear parts orders and offers support service to client in all commercial aspects. The order desk role is responsible for the worldwide inter company offering of spare parts to other service hubs and supports the customer service manager with cost control, invoicing and monthly reporting activities. The role requires self-motivation and a team approach work style.


  • Commercial administration of letter of credits and bank guarantees

  • Prepares commercial offers for spare parts internal and selected external customers

  • Requests costing information from suppliers and contractors for the offering and price calculation

  • Prepares and monitors invoices and payments progresses of orders

  • Supports the Customer Service Sales Team with costing information for service offers

  • Supports the Customer Service Manager with cost control, budgeting and forecasting

  • Reviews Monthly finance reports

  • Supports the Order Desk Purchasing Team with purchasing activities

  • Supports the Order Desk Logistics & Transport Team with non-commercial invoices and custom documentation


  • Strong sense of responsibility and ability to work in a team

  • Complete commercial or business administration education (eg. HAK, HLW, FH)

  • Very good English skills (French preferable)

  • Good IT skills (MS-Office and SAP)

  • Self-motivated and driven to solve problems independently


  • An induction training and possibility to learn continuously

  • A challenging role with the possibility to work with different parts of the business

  • A monthly gross salary of min. € 2.415,16, overpayment depending on education and qualification

We look forward to your application which of course will be handled confidentially. Please apply via the Button "apply for this job". For questions please contact HR Services uner +43 3577 755 755.

Deadline: 30 Sep

Job-ID: 352552