Moet-Hennessey Store Manager (m/f) Kitzbühel (full-time) in Austria

Store Manager (m/f) Kitzbühel (full-time)

  • Company: Louis Vuitton Austria

  • Location: Austria

  • Business group: Fashion & Leather Goods

  • Contract type: Permanent Job

  • Function: Retail

  • Experience required: Minimum 5 years

  • Reference No.: LVM04362

  • Date of publication: 2017.06.11


As a Louis Vuitton Store Manager, you will be an ambassador of the Brand.

You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store's goals. You will be directly accountable for developing the business and monitoring your store's operations and budget.

This position is based in our Store based in Kitzbühel (Austria).

The main responsibilities of the role are :

Team Management and Development

Develop employees to ensure that they are delivering the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans Identify, recruit and develop talents, secure succession plans Organize the team in an efficient manner according to business needs and delegate responsibility Translate strategic and business goals into concrete and individual actions and objectives Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions

Client and Business Development

Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team...) and fostering synergies between categories Build a loyal Clientele, leveraging all clienteling tools Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR) Be aware of the competitive landscape and market trends In multi-store markets, develop relationships with surrounding Louis Vuitton Store Managers to optimize business opportunities and Client experience

Role Model on Selling and Floor Management

Lead by example on the floor, understand the Clients' needs, identify potential areas of improvement and cultivate a feel for the market trends Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring Louis Vuitton Promise standards are achieved Provide consistent and qualitative feedback, coach the team on the spot


Ensure policies, standards and Louis Vuitton procedures are communicated and implemented Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management


Previous 5-10 years experience in managing teams with an emphasis on motivating and developing staff at various career levels and profiles. BA Degree preferred Extensive experience in high-end luxury retail sales with sensitivity for the product quality, excellence and all the related aspects. Fluent German and English mandatory Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media. Ability to think strategically, make quick sound decisions as well as put in place the proper business actions.

Additional information

We are offering an interesting and diversified challenge in an international and dynamic environment as well as further development opportunities and regular trainings. If you believe you have the necessary skills and qualifications, we are looking forward to receiving your online application.